Posted 15 hours ago
BSP Refunds Administrator
Club TravelBSP Refunds Administrator
Requirements
National Senior Certificate or NQF4 Travel and Tourism, 3 years relevant experience, Advanced Amadeus GDS, Strong airline ticketing rules knowledge, BSP Link knowledge
Skills
AmadeusTicketing
About the role
Responsibilities
- Process refunds and EMD refunds on BSP Link and GDS systems daily
- Ensure accurate refund values to minimize ADMs
- Apply correct cancellation penalties to each refund
- Issue credit notes for processed refunds
- Respond to refund queries within 24 hours
- Follow up on refunds submitted via BSP Link
- Provide support to the BSP Department as required
Requirements
- Minimum National Senior Certificate or relevant Travel and Tourism NQF4 qualification
- Minimum 3 years of relevant experience
- Advanced knowledge of GDS Amadeus
- Strong fares knowledge and understanding of airline ticketing rules
- Knowledge of automated refund calculations and BSP Link processing
- Excellent attention to detail and accuracy
- Strong English communication skills
About the Company
Club Travel's BSP Team supports the B2B business by assisting franchise partners with travel-related queries and ensuring speedy, high-quality resolutions.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeBSP Refunds Administrator
Club Travel · Cape Town
