BSA Practice Lead

Responsibilities

• Lead and build a high-performing Business Analyst (BA) practice focused on ITSM, ITAM, and ITOM.
• Define BA standards, intake processes, capacity planning, and governance models.
• Develop talent strategies including hiring, onboarding, and skill frameworks.
• Establish consistent documentation artifacts such as BRDs, FRDs, user stories, and process flows.
• Ensure all solution designs embed audit and control requirements to support regulatory compliance.
• Partner with Audit, Risk, and Compliance teams to translate findings into implementable requirements.
• Drive process standardization and simplification across different regions and platforms.
• Act as the single point of accountability for business analysis across product owners, engineering, and regulatory stakeholders.

Requirements

• 10–15+ years of experience in Business Analysis, ServiceNow delivery, or IT operations transformation.
• Deep domain expertise in ITSM, ITAM, and ITOM.
• Proven experience working within highly regulated audit and regulatory environments.
• Demonstrated leadership experience in building or scaling a Business Analyst practice.
• Strong ability to manage complex stakeholder relationships and influence senior executives.
• Exceptional structured thinking with a focus on requirement rigor and traceability.

Benefits

• Competitive rewards program including bonuses and flexible vacation.
• Comprehensive benefits starting on day one.
• Upskilling opportunities through online courses and tuition assistance.
• Inclusive culture with access to various Employee Resource Groups (ERGs).
• Collaborative workspace with amenities like free tea and coffee.

About the Company

Scotiabank is a leading bank in the Americas, dedicated to helping customers, families, and communities achieve success through a broad range of financial products and services. We strive to create an inclusive and high-performing culture where every employee is empowered to reach their fullest potential.