Brand Home Lead Guide

Responsibilities

• Support daily operations across bars, experiences, and retail areas
• Ensure compliance with operational, licensing, and safety standards
• Manage bookings, guest enquiries, and Brand Home communications
• Coordinate stock control, cash handling, and operational systems
• Host VIP experiences, tours, and tastings as required
• Supervise Brand Home guides and agency staff, supporting training and scheduling

Requirements

• Experience supervising teams in a fast-paced hospitality or visitor environment
• A customer-first mindset and passion for delivering exceptional experiences
• Strong communication and organisational skills
• Confidence working across multiple operational areas and systems
• A collaborative, resilient, and flexible approach to teamwork

Benefits

• Competitive salary and bonus
• Generous holiday allowance
• Pension and healthcare
• Career development opportunities
• The opportunity to work within iconic whisky experiences across Scotland

About the Company

Diageo is the world’s leading premium drinks company, with over 200 brands sold in nearly 180 countries. From global icons like Johnnie Walker and Guinness to Tanqueray and Don Julio, we create brands consumers love. Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive storytelling, hospitality, and retail.