Brand Ambassador

Responsibilities

• Welcome and engage with customers visiting the boutique to provide a luxury experience
• Provide personalized consultation and styling advice tailored to customer needs
• Assist in delivering boutique KPIs and achieving individual and team sales targets
• Present merchandise according to brand guidelines and maintain a tidy, premium store environment
• Coordinate and assist customers with service-after-sales requests, such as repairs
• Perform additional duties as requested by the Supervisor or Manager

Requirements

• Previous experience in retail, sales, or hospitality
• Strong customer service skills with a personable and approachable demeanor
• Computer literacy and familiarity with using POS systems
• Ability to work in a fast-paced, luxury boutique environment

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. We blend flawless functionality with a spirit of ingenuity to empower the journeys of movers and makers worldwide. TUMI is committed to innovation, sustainability, and fostering a diverse, inclusive culture where every team member can make an impact.