Branch Supervisor

Responsibilities

• Supervise and coordinate daily activities of cashiers to ensure efficient and compliant operations
• Review, authorize, and monitor high-value transactions and cash limits
• Monitor agent digital vs physical currency to ensure operational continuity
• Ensure proper implementation of cash handling procedures and KYC/AML guidelines
• Monitor cash flow, perform end-of-day reconciliation, and prepare financial summaries
• Train, coach, and evaluate cashier staff
• Act as the first point of escalation for cashier issues or customer disputes
• Conduct spot checks, audits, and risk assessments on cashier operations
• Report discrepancies, fraud risks, or operational concerns to management
• Maintain accurate records of branch cash position, transaction logs, and staff schedules
• Ensure proper functioning of cashier systems and POS machines

Requirements

• Bachelor’s degree in Business Administration, Finance, or related field preferred
• 1+ year in a supervisory or team lead position within teller or cash handling roles
• Solid understanding of digital wallets, financial services, or fintech operations
• Strong leadership, communication, and conflict resolution skills
• Excellent numerical accuracy and attention to detail
• Familiarity with compliance, AML, and financial control frameworks
• Proficiency in POS, cashier software, and office tools like Excel and CRM systems

About the Company

Neonism SAL provides E-wallet services through the EVO platform.