Branch Reception Officer

Responsibilities

• Serve as the first point of contact for customers and visitors, providing a professional and welcoming first impression.
• Manage customer flow by identifying needs and directing visitors to the appropriate service lines or digital channels.
• Screen customer documentation to ensure service eligibility and reduce waiting times.
• Assist customers with queue management and ticketing systems.
• Identify and prioritize VIP customers, elderly clients, and people of determination.
• Monitor the reception area to identify service bottlenecks and proactively manage customer expectations.
• Support early de-escalation of customer concerns and escalate complex issues to management.
• Maintain a clean, organized, and professional reception environment.

Requirements

• Professional diploma in Business Administration, Customer Service, Hospitality, or a related field.
• 1–3 years of experience in reception, front desk, customer service, or hospitality.
• Proven experience working in a customer-facing environment.
• Strong communication and interpersonal skills with the ability to interact with diverse backgrounds.
• Proficiency in MS Office and standard office communication tools.
• Ability to remain calm, patient, and professional in high-volume or challenging situations.

Preferred Qualifications

• Experience in real estate, property management, or asset management industries.
• Previous exposure to government service environments or customer happiness centers.
• Arabic language skills.

About the Company

Wasl is one of Dubai's largest and most diversified real estate management companies. Founded to elevate Dubai's global prominence, Wasl manages an expansive portfolio of landmark assets and is a cornerstone of the city's real estate landscape.