Branch Operations Specialist

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and walk-ins
• Process customer requests including quotes, orders, contracts, and service coordination
• Manage billing, invoicing, and payment processing to ensure accuracy and timeliness
• Enter and manage orders, rentals, and service requests using ERP/SAP systems
• Coordinate technician schedules, equipment deliveries, and product pickups
• Maintain and update customer contracts, renewals, and purchase orders
• Support inventory management and generate purchase orders
• Collaborate with sales, service, and logistics teams to meet customer needs

Requirements

• High school diploma or equivalent (post-secondary education is a plus)
• Proven experience in administrative, customer service, or operations roles
• Proficiency with Microsoft Office and ERP systems (SAP experience preferred)
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple tasks independently and as part of a team

Benefits

• Competitive compensation and full benefits package
• Paid time off, health, dental, vision, and retirement plans
• Opportunities for career development and growth within a global organization

About the Company

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and solving the world's most critical water challenges. With 23,000 employees operating in over 150 countries, we provide innovative technology solutions for water usage, conservation, and re-use across public, industrial, and residential sectors.