Branch Operations Manager

Responsibilities

• Lead and supervise teller functions to ensure exceptional customer service and compliance
• Manage the daily operations and scheduling of the teller line
• Coach, motivate, and develop a diverse team of direct reports to meet business objectives
• Resolve operational issues and customer concerns under the direction of regional management
• Ensure adherence to applicable regulations, policies, and audit procedures
• Manage the allocation of people and financial resources for branch operations
• Assist customers with needs assessment and refer them to appropriate dwelling secured products

Requirements

• 2+ years of experience in customer service or issue resolution
• 1+ years of leadership experience
• Ability to work a schedule that includes most Saturdays
• Compliance with CFPB qualification requirements, including financial responsibility and character standards

Preferred Qualifications

• Experience in financial services management within a high-volume environment
• Knowledge of retail compliance controls, risk management, and loss prevention
• Strong ability to educate customers on mobile banking and digital technology
• Proven ability to build and motivate diverse work teams
• Experience with cash handling and complex problem-solving

About the Company

Wells Fargo is a leading global financial services company with approximately $2.1 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services across consumer, commercial, and wealth management segments.