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Posted a month ago
Branch Operations Manager
Wells FargoBranch Operations Manager
Requirements
2+ years customer service or issue resolution experience, 1+ years leadership experience, Ability to work Saturdays, Compliance with CFPB qualification requirements
Skills
BankingOperationsrisk management
About the role
Responsibilities
- Lead and supervise teller functions to ensure exceptional customer service and compliance
- Manage the daily operations and scheduling of the teller line
- Coach, motivate, and develop a diverse team of direct reports to meet business objectives
- Resolve operational issues and customer concerns under the direction of regional management
- Ensure adherence to applicable regulations, policies, and audit procedures
- Manage the allocation of people and financial resources for branch operations
- Assist customers with needs assessment and refer them to appropriate dwelling secured products
Requirements
- 2+ years of experience in customer service or issue resolution
- 1+ years of leadership experience
- Ability to work a schedule that includes most Saturdays
- Compliance with CFPB qualification requirements, including financial responsibility and character standards
Preferred Qualifications
- Experience in financial services management within a high-volume environment
- Knowledge of retail compliance controls, risk management, and loss prevention
- Strong ability to educate customers on mobile banking and digital technology
- Proven ability to build and motivate diverse work teams
- Experience with cash handling and complex problem-solving
About the Company
Wells Fargo is a leading global financial services company with approximately $2.1 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services across consumer, commercial, and wealth management segments.
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Wells Fargo · Port Isabel
