Branch Operations Manager

Responsibilities

• Lead and supervise risk and teller functions to ensure exceptional customer service and operational excellence
• Manage the daily operations and scheduling of the teller line
• Coach, motivate, and develop a diverse team of direct reports to meet business objectives
• Resolve customer concerns and escalate issues as necessary
• Ensure compliance with applicable regulations, policies, and audit procedures
• Manage the allocation of people and financial resources for branch operations

Requirements

• 2+ years of experience in customer service or issue resolution
• 1+ years of leadership experience
• Ability to work a schedule that includes most Saturdays
• Compliance with Loan Originator (LO) requirements and Consumer Financial Protection Bureau standards

Preferred Qualifications

• Experience in financial services management within a high-volume environment
• Strong knowledge of banking laws, retail compliance controls, and risk management
• Ability to educate customers on mobile banking and digital technology
• Experience with cash handling and complex problem-solving

Benefits

• Comprehensive health benefits
• 401(k) plan and retirement savings options
• Paid time off and parental leave
• Life, critical illness, and accident insurance
• Tuition reimbursement and scholarships for dependent children
• Commuter benefits and various discounts

About the Company

Wells Fargo is a leading global financial services company with approximately $2.1 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services across consumer and commercial sectors. We are committed to driving innovation, empowering communities, and helping our customers succeed.