Branch Operations Coordinator

Responsibilities

• Support customer experience by accurately processing and approving teller transactions
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional and customer support tasks
• Support the Branch Manager with operational tasks and scheduling
• Resolve issues related to the daily operations of the teller line
• Assist customers and employees in resolving or escalating concerns or complaints
• Identify information and services to meet customers' financial needs
• Motivate a diverse team to achieve business objectives

Requirements

• 1+ years of customer service and issue resolution support experience
• Ability to work a schedule that may include most Saturdays
• Experience with cash handling is preferred
• Ability to interact with integrity and professionalism

Preferred Qualifications

• Ability to educate customers on digital and mobile banking solutions
• Experience identifying potential fraud or risky accounts
• Strong organizational skills and the ability to prioritize in a fast-paced environment
• Knowledge of retail compliance controls, risk management, and loss prevention
• Relevant military experience in human resources, recruiting, or operations

Benefits

• Health, life, critical illness, and accident insurance
• 401(k) Plan
• Paid time off and parental leave
• Critical caregiving leave
• Tuition reimbursement and scholarships for dependent children
• Commuter benefits and adoption reimbursement

About the Company

Wells Fargo is a leading global financial services company with approximately $2.1 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services through our specialized operating segments. We are committed to driving innovation, empowering communities, and helping our customers succeed.