Branch Operations Coordinator

Responsibilities

• Support customer experience by accurately processing and approving teller transactions and sharing digital solutions
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks
• Support the Branch Manager with operational tasks and scheduling
• Resolve issues related to the daily operations of the teller line
• Support customers and employees in resolving or escalating concerns or complaints
• Identify information and services to meet customers' financial needs
• Motivate a diverse team to achieve business objectives

Requirements

• 1+ years of customer service and issue resolution support experience
• Ability to work a schedule that may include most Saturdays
• Strong communication skills to interact with customers and employees with integrity and professionalism

Preferred Qualifications

• Experience with cash handling
• Ability to educate customers on mobile banking and digital technology
• Knowledge of retail compliance controls, risk management, and loss prevention
• Ability to identify potential fraud or risky accounts
• Experience in a fast-paced environment requiring independent prioritization

About the Company

Wells Fargo is a leading financial services company with approximately $2.1 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services through our specialized operating segments. We are committed to driving innovation, empowering communities, and helping our customers succeed.