Branch Operations Coordinator

Responsibilities

• Support customer experience by accurately processing and approving teller transactions
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional and customer support tasks
• Support the Branch Manager with operational tasks and scheduling
• Resolve issues related to daily teller line operations under management direction
• Assist customers and employees in resolving or escalating concerns or complaints
• Identify information and services to meet customers' financial needs
• Motivate a diverse team to achieve business objectives

Requirements

• 1+ years of customer service and issue resolution support experience
• Ability to work a schedule that may include most Saturdays
• Experience with cash handling and retail compliance

Preferred Qualifications

• Ability to educate customers on digital banking and mobile technology
• Experience identifying potential fraud or risky accounts
• Strong organizational skills and ability to prioritize in a fast-paced environment
• Knowledge of risk management and loss prevention controls
• Relevant military experience in human resources, recruiting, or operations

About the Company

Wells Fargo is a leading financial services company with approximately $2.1 trillion in assets, providing a diversified set of banking, investment, and mortgage products and services globally.