Branch Operations Coordinator

Responsibilities

• Support customer experience by accurately processing and approving teller transactions
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional and customer support tasks
• Assist the Branch Manager with operational tasks and scheduling
• Resolve issues related to daily teller line operations under management direction
• Support customers and employees in resolving or escalating concerns or complaints
• Identify information and services to meet customers' financial needs
• Motivate a diverse team to achieve business objectives

Requirements

• 1+ years of customer service and issue resolution support experience
• Bilingual speaking and listening proficiency in Spanish/English
• Ability to work a schedule that may include most Saturdays

Preferred Qualifications

• Cash handling experience
• Ability to educate customers on digital and mobile banking solutions
• Knowledge of retail compliance controls, risk management, and loss prevention
• Strong organizational skills and ability to prioritize in a fast-paced environment
• Ability to identify potential fraud or risky accounts

About the Company

Wells Fargo is a leading financial services company with approximately $2.1 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services through our specialized operating segments. We are committed to driving innovation, empowering communities, and helping our customers succeed.