Branch Operations Associate Manager

Responsibilities

• Lead and supervise teller functions to ensure exceptional customer service and compliance
• Manage the daily operations and scheduling of the teller line
• Coach, motivate, and develop a diverse team of direct reports to meet business objectives
• Resolve operational issues and customer concerns under the direction of regional management
• Ensure timely completion and quality of teller functions while adhering to risk management policies
• Mentor talent and assist in the hiring process for branch staff

Requirements

• 2+ years of experience in customer service or issue resolution
• 1+ years of leadership experience
• Experience with cash handling
• Ability to work a schedule that includes most Saturdays

Preferred Qualifications

• Experience in financial services management within a high-volume environment
• Knowledge of banking industry laws, regulations, and retail compliance controls
• Ability to educate customers on mobile banking and digital technology
• Strong critical thinking and independent judgment skills

About the Company

Wells Fargo is a leading global financial services company providing a diversified set of banking, investment, and mortgage products and services. We are committed to driving innovation, empowering communities, and helping our customers succeed through a culture of excellence and professional growth.