Branch Operation Associate Manager

Responsibilities

• Lead and supervise teller functions to ensure exceptional customer service and operational excellence
• Manage the daily operations and scheduling of the teller line
• Coach, motivate, and develop a diverse team of direct reports to meet business objectives
• Resolve customer concerns and escalate complex issues as needed
• Ensure compliance with applicable regulations, policies, and audit procedures
• Manage the allocation of people and financial resources for branch operations
• Assist customers with needs assessment and refer them to appropriate dwelling secured product teams

Requirements

• 2+ years of experience in customer service or issue resolution
• 1+ years of leadership experience
• Ability to work a schedule that includes Saturdays
• Compliance with Loan Originator (LO) requirements, including meeting Consumer Financial Protection Bureau standards

Preferred Qualifications

• Experience in financial services management within a high-volume environment
• Strong knowledge of banking laws, retail compliance controls, and risk management
• Ability to educate customers on mobile banking and digital technology
• Proven ability to build and motivate diverse work teams
• Experience with cash handling and loss prevention

About the Company

Wells Fargo is a leading global financial services company providing a diversified set of banking, investment, and mortgage products and services. We are committed to driving innovation, empowering communities, and helping our customers succeed through a culture of excellence and professional growth.