Branch Office Manager

Responsibilities

• Manage and direct all activities of a small to medium full-service branch office to ensure efficient operations and high-quality member service
• Lead, motivate, and develop the branch team to achieve product, service, and business goals
• Oversee cash operations, vault procedures, and branch self-auditing efforts to secure credit union assets
• Manage staff performance through recruiting, onboarding, training, and conducting regular performance appraisals
• Drive branch productivity by implementing employee training and eliminating operational inefficiencies
• Lead local marketing and promotional activities, including financial presentations and community events
• Ensure strict compliance with all security, safety, federal consumer lending regulations, and HR policies
• Analyze reports and business trends to optimize branch performance and solve complex problems

Requirements

• Three years of experience in grade level 76 or equivalent applicable external experience
• Proven experience leading and managing in complex or diverse operational environments
• Advanced knowledge of federal regulations governing consumer lending, mortgages, and depository accounts
• Experience supervising, training, and developing staff
• Strong knowledge of cash and ATM operations
• Excellent analytical, communication, and organizational skills
• Ability to manage multiple priorities independently in a fast-paced environment

Preferred Qualifications

• Bachelor's Degree in Accounting, Business Administration, or an equivalent combination of education and experience
• Working knowledge of Navy Federal products, services, and internal procedures

About the Company

Navy Federal Credit Union provides a meaningful career experience within a culture that is energized, engaged, and committed. We are dedicated to serving our members and providing our teams with competitive pay and generous benefits.