Branch Manager

Responsibilities

• Lead, coach, and motivate the branch team to provide excellent client service and achieve branch goals.
• Drive business growth through the acquisition and retention of small business relationships and community networking.
• Manage branch operations, ensuring strict compliance with regulatory, security, and internal audit procedures.
• Execute outside calling and develop Centers of Influence (COIs) to identify prospective client referrals.
• Oversee talent management, including recruiting, interviewing, onboarding, and performance management for the branch team.
• Partner with internal lines of business, such as Mortgage and Business Banking, to deepen client relationships.

Requirements

• High School Diploma, GED, or equivalent experience.
• Minimum of 3 years of sales leadership experience with a demonstrated ability to coach successful teams.
• Minimum of 3 years of small business deposit/credit experience and familiarity with small business operations.
• Strong understanding of financial statements and consumer credit (including loan-to-value and debt-to-income ratios).
• Excellent public speaking and communication skills.
• Ability to influence business partners and leverage professional networks.

Preferred Qualifications

• Bachelor's Degree.
• Notary License.

About the Company

KeyBank is an organization committed to helping clients, colleagues, and communities thrive. With a 200-year history, we provide a supportive and inclusive work environment where teammates can tackle challenging projects and find opportunities for long-term career growth.