Branch Manager

Responsibilities

• Lead, coach, and motivate the branch team to provide excellent client service and achieve branch goals.
• Drive business growth through the acquisition and retention of small business relationships and community networking.
• Manage branch operations, ensuring strict compliance with regulatory, security, and internal audit procedures.
• Execute outside calling and develop Centers of Influence (COIs) to identify prospective client referrals.
• Oversee staffing, including recruiting, interviewing, onboarding, and managing work schedules for direct reports.
• Deliver consistent performance management through observational coaching and joint sales calls.

Requirements

• High School Diploma, GED, or equivalent experience.
• 3+ years of experience in a sales leadership capacity with a proven ability to coach teams.
• 3+ years of experience with small business deposits, credit, and operations.
• Strong understanding of financial statements and consumer credit (including debt-to-income and credit reports).
• Excellent public speaking and communication skills.
• Ability to influence business partners across different lines of business.

Preferred Qualifications

• Bachelor's Degree.
• Notary License.

About the Company

KeyBank is an organization committed to helping clients, colleagues, and communities thrive. With a 200-year history of service, we provide a supportive and inclusive work environment where employees can unlock their potential and grow their careers.