Branch Manager

Responsibilities

• Supervise and develop branch administrative staff
• Act as the main point of contact for HQ communications, including billing and payroll audits
• Ensure compliance with state and federal regulations through staff training
• Conduct client intakes, assessments, care planning, and ongoing supervision
• Assist staffing supervisors with caregiver scheduling
• Perform periodic quality audits of documentation
• Resolve escalated client or caregiver concerns
• Align marketing efforts with branch capacity and goals

Requirements

• Bachelor's degree or extensive industry and management experience
• 2-5 years of experience managing a team of 5 or more individuals
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong customer service, communication, and problem-solving skills

Preferred Qualifications

• Background in home care or a healthcare setting
• Healthcare Management degree

Benefits

• Unlimited PTO and 11 paid holidays
• Comprehensive medical, dental, vision, and prescription insurance
• Company-paid life and AD&D insurance
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Employee Assistance Program
• Performance-based bonus program
• Fully covered in-person onboarding training in Seattle

About the Company

Family Resource Home Care provides assistive and personal care services to clients in their homes, supported by an award-winning team of caregivers.