Branch Manager

Responsibilities

• Administer branch operations including sales, service, control, and human resources management.
• Manage staff to ensure clear priorities, high service standards, and effective execution of daily tasks.
• Execute planning and budgeting activities to meet annual branch objectives.
• Conduct daily meetings to communicate business strategies, new initiatives, and company expectations.
• Supervise performance to ensure branch metrics are met and implement action plans for customer satisfaction.
• Oversee branch controls and compliance to manage risk and ensure positive internal audit results.
• Identify training needs and create professional development plans for team members.
• Direct recruitment, selection, and onboarding for sales and operations roles within the branch.
• Evaluate business risks to protect company reputation, assets, and clients while ensuring regulatory compliance.

Requirements

• 5 to 8 years of relevant professional experience.
• Proven experience in team management and leadership.
• Strong written and verbal communication skills.
• Demonstrated analytical capabilities.
• Bachelor's degree or equivalent professional experience.

Preferred Qualifications

• Previous experience within the banking or financial services industry.

About the Company

Citi is a global leader in financial services, providing a wide range of banking products and services to consumers, corporations, and institutions across the world.