Branch Manager

Responsibilities

• Lead, coach, and develop branch employees to deliver exceptional customer service and meet sales goals
• Develop and execute a branch business plan to maximize growth, customer retention, and acquisition
• Foster a culture of diversity, inclusion, and accountability aligned with BMO's values and strategy
• Build and maintain community networks to enhance bank visibility and generate new business referrals
• Monitor sales and service performance against plans to identify gaps and implement corrective action plans
• Manage branch operational processes, including expense control and compliance with legal and regulatory requirements
• Resolve complex customer issues and provide technical support to branch staff to maintain operational effectiveness

Requirements

• 5-7 years of relevant experience in banking or a related field
• Post-secondary degree in a related field of study or equivalent combination of education and experience
• Proven supervisory or management experience
• In-depth knowledge of retail banking products, services, and competitive marketplace trends
• Strong understanding of branch operational processes, technologies, and performance metrics
• Excellent verbal and written communication skills
• Strong analytical, problem-solving, and data-driven decision-making abilities

Benefits

• Competitive salary ranging from $69,000 to $129,000 based on experience and location
• Performance-based incentives and discretionary bonuses
• Comprehensive health insurance
• Tuition reimbursement programs
• Retirement savings plans
• Professional development through in-depth training and coaching

About the Company

BMO is a leading North American bank driven by a single purpose: to Boldly Grow the Good in business and life. Serving more than 12 million customers, we provide personal and commercial banking, wealth management, and investment services. We are committed to an inclusive, equitable, and accessible workplace where employees are valued, respected, and empowered to make a lasting impact.