Branch Customer Service Specialist

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications

• High School diploma or GED
• One year of experience in delivery, retail, or customer service
• Previous experience selling paint and paint-related products
• Experience operating tinting and mixing equipment
• Ability to communicate in Spanish