Branch Coordinator

Responsibilities

• Serve as the primary point of contact for patients and caregivers, providing a welcoming and supportive experience.
• Manage inbound calls and resolve patient questions or concerns effectively.
• Coordinate timely equipment delivery by partnering with the branch and sales teams.
• Collect required documentation and secure health plan authorizations to ensure insurance compliance.
• Review patient accounts to maximize health plan benefits and accelerate access to care.
• Perform equipment functionality testing to ensure quality and readiness.
• Proactively follow up with patients to confirm satisfaction and address outstanding needs.

Requirements

• High school diploma or equivalent.
• At least one year of related work experience.
• Two years of experience in an office, healthcare, or call center environment.
• Proficiency with multi-line phone systems.
• Intermediate computer skills.
• Fluency in English (reading, writing, and speaking).

Preferred Qualifications

• Strong customer service skills and a professional bedside manner.
• Excellent time management and organizational abilities.
• Ability to work effectively in a fast-paced, collaborative team environment.

Benefits

• Medical, dental, and vision insurance coverage.
• Paid time off (PTO) and paid parental leave.
• 401(k) plan and Flexible Spending Accounts.
• Basic life, short-term, and long-term disability insurance.
• Accident insurance and Teammate Assistance Program.
• Mental, physical, and financial well-being programs.

About the Company

Accendra Health helps deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. Through our brands, we provide personalized, long-term care and promote health outside the hospital to support patients in their communities nationwide.