Branch Coordinator

Responsibilities

• Serve as the primary point of contact for patients and caregivers, providing a welcoming and supportive experience.
• Manage inbound calls, resolve inquiries, and provide clear information to patients.
• Coordinate with the branch and sales teams to ensure timely equipment delivery and meet patient needs.
• Collect required documentation and secure health plan authorizations to ensure insurance compliance.
• Review patient accounts to maximize health plan benefits and accelerate access to care.
• Perform equipment functionality testing to ensure quality and readiness.
• Proactively follow up with patients to confirm satisfaction and address outstanding needs.

Requirements

• High school diploma or equivalent.
• At least one year of related work experience.
• Two years of experience in an office, healthcare, or call center environment.
• Experience utilizing a multi-line phone system.
• Intermediate computer skills.
• Strong English reading, writing, and speaking skills.

Preferred Qualifications

• Strong customer service skills and a professional bedside manner.
• Excellent time management and organizational abilities.
• Ability to communicate effectively in person, via phone, and electronically.
• Adaptability and a willingness to learn in a fast-paced environment.

Benefits

• Medical, dental, and vision care coverage.
• Paid time off (PTO) and paid parental leave.
• 401(k) plan and Flexible Spending Accounts.
• Basic life insurance, short-term, and long-term disability coverage.
• Accident insurance and Teammate Assistance Program.
• Mental, physical, and financial well-being programs.

About the Company

Accendra Health makes essential healthcare products and services more accessible. We help deliver care beyond traditional settings, providing personalized, long-term support to patients through our specialized brands. Our mission is Bringing Care To Life™ by making healthcare feel more human and easier to navigate.