Branch Coordinator

Responsibilities

• Serve as the primary point of contact for patients and caregivers, providing a welcoming and supportive experience.
• Manage inbound calls, resolve inquiries, and provide clear information to patients.
• Coordinate timely equipment delivery by partnering with the branch and sales teams.
• Collect required documentation and secure health plan authorizations to ensure insurance compliance.
• Review patient accounts to maximize health plan benefits and accelerate access to care.
• Perform equipment functionality testing to ensure quality and readiness.
• Proactively follow up with patients to confirm satisfaction and address outstanding needs.

Requirements

• High school diploma or equivalent.
• At least one year of related work experience.
• Two years of experience in an office, healthcare, or call center environment.
• Experience utilizing a multi-line phone system.
• Intermediate computer skills.
• Strong English reading, writing, and speaking skills.
• Ability to lift, push, or pull items weighing between 10 and 40 pounds.

Preferred Qualifications

• Strong customer service skills and a professional bedside manner.
• Proven ability in time management and effective communication.
• Adaptability and a willingness to learn in a fast-paced healthcare setting.

Benefits

• Medical, dental, and vision care coverage.
• Paid time off and paid parental leave.
• 401(k) plan and Flexible Spending Accounts.
• Basic life, short-term, and long-term disability insurance.
• Mental, physical, and financial well-being programs.

About the Company

Accendra Health makes essential healthcare products and services more accessible. We help deliver care beyond traditional settings, providing personalized, long-term support to patients through our specialized brands. Our mission is Bringing Care To Life™.