Branch Coordinator

Responsibilities

• Act as the first point of contact for patients arriving in person and manage inbound calls via a multi-line phone system.
• Process new orders, verify insurance coverage, and obtain necessary authorizations based on payer guidelines.
• Gather required documentation from referral sources to ensure accurate billing and maximize patient benefits.
• Perform data entry, monitor incoming faxes, and manage patient accounts within multiple systems.
• Collect credit card payments, reconcile daily receivables, and handle billing information.
• Conduct outbound customer satisfaction calls to patients and referrals.
• Assist with technical tasks such as downloading data from respiratory equipment or performing functional tests.

Requirements

• High School Diploma or equivalent.
• At least one year of related work experience.
• Intermediate to advanced computer skills with the ability to work within multiple systems simultaneously.
• Intermediate level math skills.
• Strong communication skills for interacting with patients, providers, and team members.

Preferred Qualifications

• At least two years of experience in an office environment, healthcare setting, or call center.
• Experience utilizing a multi-line phone system.

Benefits

• Medical, dental, and vision care coverage.
• Paid time off plan and paid parental leave.
• 401(k) Plan and Flexible Spending Accounts.
• Basic life insurance, short-term, and long-term disability coverage.
• Accident insurance and Teammate Assistance Program.
• Mental, physical, and financial well-being programs.

About the Company

Accendra Health helps deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. Through our Apria and Byram Healthcare brands, we provide personalized, long-term care and promote health outside the hospital in communities nationwide.