Branch Care Coordinator

Responsibilities

• Provide administrative support for branch operations related to CPAP therapy and respiratory equipment
• Deliver friendly customer service to walk-in and phone inquiries, directing clients to the appropriate staff
• Assist with CPAP inventory, supply sales, scheduling, and follow-up appointments
• Support billing and accounts receivable tasks, including payment posting and remittance forms
• Prepare, scan, file, and maintain client, funding, shipping, and maintenance documentation
• Perform daily office duties such as phone coverage, mail handling, database updates, and month-end support

Requirements

• 1-3 years of experience in office administration or a call centre
• 1-3 years of experience in billing and accounts receivable
• Strong organizational and customer service skills
• Ability to remain calm and professional in stressful situations
• Proficiency with Microsoft Office and Google Suite
• High school completion required

Preferred Qualifications

• Post-secondary education in administration, medical office assistant, or a related field
• Experience with insurance providers
• Familiarity with healthcare or respiratory equipment operations

About the Company

Air Liquide Home Healthcare Canada provides sleep apnea testing, treatment, and home oxygen services with a focus on patient-centered care and service excellence.