Branch Ambassador

Responsibilities

• Execute high-volume cash transactions including deposits, withdrawals, and negotiable instrument processing
• Maintain compliance with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify client needs and pair them with appropriate digital tools or banking solutions
• Greet customers and provide hospitality-focused service within the branch space
• Support surrounding branches within a 50 mile radius as needed

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Ability to work a flexible schedule including weekends
• Ability to lift up to 25 pounds and stand for extended periods

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficiency in G-Suite
• Strong written and oral communication skills

Benefits

• Medical, Dental, Vision and Prescriptions coverage from Day 1
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care

About the Company

Capital One is reimagining the way people interact with their money by creating community hubs where technology meets human empathy.