Branch Ambassador

Responsibilities

• Execute high-volume cash transactions, including deposits, withdrawals, and negotiable instrument processing, with 100% accuracy
• Maintain a compliance-first mindset by adhering to all security, audit, BSA/AML, and federal regulatory standards
• Educate and mentor clients on leveraging digital tools such as mobile banking, remote deposit capture, and contactless payments
• Identify client needs through active listening and recommend appropriate digital tools or banking solutions
• Provide high-quality hospitality by greeting customers and managing the flow of the branch environment

Requirements

• High School Diploma, GED, or equivalent certification
• At least 1 year of retail, sales, or customer service experience
• At least 6 months of cash handling experience
• Ability to work a flexible schedule, including nights and weekends
• Ability to lift up to 25 pounds and stand for extended periods

Preferred Qualifications

• Associate’s degree
• 2+ years of retail or customer-facing experience
• Proficiency in G-Suite
• Strong written and oral communication skills

Benefits

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions
• Flexible Spending Accounts, Life, and Disability Insurance
• Paid Time Off and Paid Parental Leave
• Matching 401(k) contribution up to 7.5%
• Mental health support and education assistance

About the Company

Capital One is reimagining the way people interact with their money by creating community hubs where technology meets human empathy. We provide an inclusive environment focused on outstanding hospitality and digital innovation.