Box Office Manager

Responsibilities

• Serve as the primary ticketing contact for all events at assigned venue(s)
• Manage the hiring, training, scheduling, and daily supervision of Box Office personnel
• Oversee nightly operations including ticket sales, Will Call, and scanning
• Build and maintain all events within ticketing software and manage ticket inventory
• Collaborate with Marketing, Production, and Talent departments to set up events and process orders
• Maintain accurate accounting records, perform daily safe reconciliations, and prepare deposits
• Ensure all staff adhere to company cash handling policies and ADA compliant ticketing practices
• Deliver exceptional customer service and proactively resolve guest issues

Requirements

• Bachelor’s degree from an accredited university or comparable professional work experience
• 2-3 years of experience in box office management or as a box office representative
• Strong knowledge of ticketing systems (e.g., Ticketmaster Host, Archtics, or TM1 product suite)
• Proficiency with Microsoft Office applications including Excel, Word, and Outlook
• Proven experience in customer service, accounting, and cash management procedures
• Ability to work evenings and weekends based on event schedules
• Strong leadership skills with the ability to motivate staff and diffuse high-pressure situations

Preferred Qualifications

• Experience managing season ticket business and ancillary products like VIP parking or premium hospitality
• Experience working in a high-volume live entertainment or concert venue environment

Benefits

• Comprehensive health coverage including medical, vision, dental, and mental health
• Generous paid time off, including holidays, sick time, and personal days
• 401(k) program with company match and stock reimbursement
• New parent programs including caregiver leave and fertility/adoption support
• Career development via School of Live, tuition reimbursement, and student loan repayment
• Exclusive employee access to free live events and concert tickets

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We connect millions of fans with their favorite artists through groundbreaking innovations in ticketing, global venue operations, and world-class concert promotion.