Boutique Manager

Responsibilities

• Manage all boutique operations including sales, payments, inventory, expenses, and security.
• Develop and implement action plans to achieve boutique budget and sales targets.
• Plan and execute off-site events, client hospitality, and external sales activities.
• Lead and develop the team through recruitment, training, performance evaluations, and goal setting.
• Maintain the highest level of luxury customer service and act as a role model for the staff.
• Analyze sales trends and customer needs to provide regular reports to the office.
• Handle after-sales service and customer complaints in accordance with company regulations.

Requirements

• Proven leadership and team management skills with the ability to motivate staff.
• Strong sales planning and budget management capabilities.
• Commitment to delivering exceptional luxury customer service.
• High level of integrity and ability to lead by example.
• Excellent communication skills and the ability to build trust within a team.

Preferred Qualifications

• Previous experience working with luxury brands.
• Prior experience in a management or supervisory role.
• Proficiency in English.

About the Company

Richemont is a global leader in the luxury sector, overseeing various Maisons specializing in jewelry, watches, and high-end accessories. Each Maison embodies a unique tradition of style, quality, and craftsmanship. VHERNIER, a part of the Richemont group, redefines jewelry through a bold approach to design and craftsmanship, harmonizing timeless aesthetics with modern minimalism.