Boutique Assistant

Responsibilities

• Promote a warm and welcoming boutique environment to enhance the client journey in alignment with Maison values.
• Support front-of-house and back-of-house activities, including appointment preparation, product presentation, and gift wrapping.
• Assist sales associates with client discovery, pre-appointment browsing, and managing the boutique appointment booking tool.
• Maintain visual standards of wrap rooms and organize Client Services areas.
• Replenish daily needs for sales and hospitality areas and support optimal storage organization.
• Provide high-level personal services such as restaurant reservations, floral orders, and managing client requests.
• Assist with phone duties, including incoming calls, message retrieval, and appointment setting.
• Support quick service requests such as strap changes, watch sizing, and engraving.
• Participate in daily boutique setup and breakdown for opening and closing.
• Comply with all security and operational procedures to ensure excellence.

Requirements

• Proficiency in MS Office is required.
• Ability to stand and walk for long periods throughout a shift.
• Ability to lift and move items up to 45 lbs.
• Availability to work retail hours, including weekends.
• Strong organizational and interpersonal communication skills.
• Ability to work in a fast-paced, evolving environment with high attention to detail.

Preferred Qualifications

• Previous experience in luxury retail, service, or the hospitality industry.
• Knowledge of SAP.
• Additional language skills.

Benefits

• Comprehensive benefits program including medical, dental, and vision programs (available through Adecco Staffing partners).
• Focus on employee wellbeing and work-life balance.

About the Company

Richemont is a world leader in the luxury sector, encompassing various Houses specializing in jewelry, watches, and high-end accessories. Each Maison embodies a tradition of style, quality, and craftsmanship, striving to preserve heritage while innovating through permanent creativity.