Booking Coordinator, Conference Services

Responsibilities

• Coordinate the delivery of conference and event services, including room bookings and audio-visual requirements
• Serve as the primary point of contact for clients, providing professional support throughout the event lifecycle
• Collaborate with internal departments and external vendors to ensure smooth event operations
• Assist in developing event proposals, quotes, and contracts in accordance with University standards
• Oversee venue setup, event execution, and teardown to ensure high service standards and client satisfaction
• Maintain accurate records and generate post-event reports
• Support the team with day-to-day event and meeting room duties

Requirements

• Bachelor's Degree or an acceptable combination of equivalent experience
• Minimum of three years of experience in a hospitality, hotel, or convention centre environment
• Experience with room booking software (e.g., EMS)
• Knowledge of basic audio-visual terminology and equipment recommendations
• Proficiency in the Microsoft Office suite
• Exceptional interpersonal and communication skills (written and verbal)
• Strong organizational, time management, and multitasking abilities
• Availability to work evenings and weekends as required by event schedules

Preferred Qualifications

• Proven ability to handle multiple duties, deadlines, and schedules simultaneously under minimal supervision

About the Company

The University of Toronto's Campus Events unit provides leadership, expertise, and event production services to the University community and external stakeholders. Managing over 25,000 space bookings annually across the St. George Campus, the team ensures high-profile events are executed successfully while supporting the University's core mission of academic instruction and research.