Blue Hen Essentials Manager, Student Advocacy & Support

Responsibilities

• Manage daily operations for the Food & Supply Pantry, Clothing Coop, and Student Crisis Fund.
• Supervise, train, and schedule student employees to ensure high-quality service delivery.
• Meet with students experiencing food insecurity or financial hardship to assess needs and coordinate individualized support.
• Develop and maintain procedures, workflows, and service standards using trauma-informed and equitable practices.
• Monitor program budgets and engage with donors to support ongoing operations.
• Track utilization trends and data to identify service gaps and inform program improvements.
• Build and maintain partnerships with campus stakeholders and community-based organizations to strengthen referral networks.
• Lead outreach and education efforts to increase awareness of basic needs resources and reduce stigma.

Requirements

• Bachelor's degree in higher education, student affairs, counseling, social work, or a related field.
• Four years of relevant experience working with college students.
• Demonstrated experience in case management or basic needs initiatives.
• Proven ability to manage student employees and lead diverse teams.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Ability to work outside regular business hours, including evenings and weekends, as needed.

Preferred Qualifications

• Master's degree in a related field.
• Proficiency with case management systems and student information systems.
• Experience using data and evidence-based practices to inform decision-making and continuous improvement.

About the Company

The University of Delaware is a leading institution dedicated to student success and well-being. Through the Office of Student Life, we provide comprehensive support services designed to remove barriers to academic achievement and foster an inclusive campus community.