Billing Analyst

Responsibilities

• Calculate and validate the Weighted Average Cost of Energy (WACOE) for customers, averaging 25-30 files per day
• Review customer contracts to ensure accurate setup of deal structures and pricing parameters
• Utilize advanced Excel functions and formulas to analyze large datasets and validate billing settlement details
• Identify and troubleshoot erroneous or missing data by collaborating with IT, Front-Office, and Mid-Office teams
• Maintain daily, weekly, and monthly billing reports to ensure accurate and timely settlement validation
• Provide high-level customer service by responding to inquiries and participating in call center duties
• Assist in training new employees and improving billing process efficiencies

Requirements

• College education
• 3 years of office experience preferred (or a combination of college education and work experience)
• Advanced Excel skills, including proficiency with shortcuts, functions, and formulas
• Strong analytical and problem-solving skills with high attention to detail
• Excellent verbal and written communication skills
• Proficiency in data entry and organizing Outlook settings
• Ability to work extended hours to meet market requirements

About the Company

Calpine is America's largest generator of electricity from natural gas and geothermal resources. Operating with a fleet of 79 energy facilities, Calpine provides clean, efficient, and flexible power to millions of homes across 22 states and Canada. Through its Energy Solutions business unit, Calpine partners with Community Choice Aggregators to provide communities with access to renewable energy at competitive rates.