Bilingual Technical Support Specialist

Responsibilities

• Provide technical support to customers and field service representatives via phone and email in a help desk environment.
• Perform mechanical and electrical troubleshooting on medical devices to identify root causes and recommend solutions.
• Document and manage customer interactions and field service work order requests using approved contact management systems.
• Conduct customer follow-up activities to confirm issue resolution and close service interactions.
• Review, create, and track service part orders within the Order Management System.
• Document and track engineering part returns for failure analysis in accordance with company procedures.
• Support field service, marketing, and sales teams with technical input regarding product releases, upgrades, and documentation.
• Read and interpret technical service manuals, bulletins, blueprints, and electrical schematic diagrams.

Requirements

• Bilingual proficiency in English and French (required).
• A Bachelor’s or Associate’s degree in biomedical, electrical, or mechanical engineering (or a related technical field), OR a degree in another field combined with relevant technical work experience, OR a high school diploma with hands-on technical experience.
• Demonstrated technical aptitude through hands-on experience such as internships, academic projects, or practical work in a technical environment.
• Exposure to electrical and/or mechanical systems, including basic troubleshooting, testing, or diagnostics.
• Ability to read and interpret technical documentation, including manuals, blueprints, or schematics.
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
• Willingness and ability to travel within the U.S. and Canada for training as required.

About the Company

Baxter is a global healthcare leader dedicated to saving and sustaining lives. Since 1931, we have been at the forefront of innovation, redefining healthcare delivery to make a greater impact on patients around the world. Our culture is driven by courage, trust, and collaboration, empowering every individual to make a meaningful impact on human health.