Bilingual Student Service Advisor

Responsibilities

• Provide in-person and digital support to students at the Santa Fe campus.
• Manage and follow up on academic requests such as certificates, academic histories, and transcripts.
• Guide students through administrative processes, including enrollment and MiTec portal access.
• Assist and orient students during course registration sessions to resolve scheduling doubts.
• Participate in additional projects to improve user experience, such as technology, AI, design, or video tutorials.

Requirements

• Completed Bachelor's degree (Licenciatura concluida).
• 2+ years of experience in academic services or customer service.
• Intermediate to advanced English proficiency.
• Intermediate Excel skills.
• Proficiency in Outlook and design applications like Canva.
• Strong spelling, writing, and communication skills.
• High emotional intelligence, empathy, and a service-oriented attitude.

About the Company

Tecnológico de Monterrey is a leading institution focused on education, innovation, and research. We aim to transform our environment by empowering talent to build solutions that positively impact people and the community.