Bilingual Specialist, Training

Responsibilities

• Develop and enhance client-facing enablement tools, including playbooks, presentations, and job aids.
• Translate Mortgage Loan Insurance (MLI) product and policy updates into actionable messaging for client-facing teams.
• Design and deliver engaging national webinars and training sessions to build organizational capability.
• Provide train-the-trainer sessions to internal teams regarding new tools, products, and key messaging.
• Collaborate with Product, Policy, and Marketing teams to ensure alignment of messaging and implementation strategies.
• Support change enablement efforts to ensure smooth adoption of new initiatives and product updates.

Requirements

• Undergraduate degree in Business, Finance, Marketing, Communications, Training & Development, or a related field.
• Minimum 5 years of progressive experience in learning and development, training, or adult education.
• Minimum 5 years of experience in mortgage lending or mortgage loan insurance (MLI).
• Demonstrated experience in sales enablement, training delivery, or business development support.
• Strong presentation and facilitation skills with experience delivering training at a national level.
• Proficiency in PowerPoint and Adobe tools for creating training materials.
• Bilingualism (English/French) with CBC language skill levels.

Preferred Qualifications

• Experience leading national or enterprise-wide learning initiatives in complex environments.
• Familiarity with Learning Management Systems (LMS) and digital learning platforms.
• Knowledge of change management principles and sales cycles.
• Professional certification in instructional design, adult education, project management (PMP), or coaching.

Benefits

• Accrued vacation and annual individual performance bonus.
• Group insurance coverage to support well-being from day one.
• Support for personal and professional growth through training and mentorship.
• An inclusive workplace culture and environment.

About the Company

CMHC is a mission-driven organization dedicated to contributing to a well-functioning housing system. We thrive on collaboration, trust, and accountability to make a meaningful difference in the communities we serve.