Bilingual Sales Intake Manager

Responsibilities

• Manage incoming leads across calls, texts, web forms, and scheduled consultations
• Gather key case information and assess fit based on internal criteria
• Build trust with prospective clients and support lead-to-engagement conversion
• Monitor key intake metrics including response times and contact rates
• Help strengthen intake workflows, scripts, and qualification standards
• Maintain accurate records and pipeline updates within the CRM
• Coordinate with attorneys, legal staff, and marketing to align on qualified matters

Requirements

• Minimum of 2 years in sales, intake, business development, or client conversion roles
• Strong proficiency in both Spanish and English
• Experience managing consultative conversations and overcoming objections
• Strong verbal and written communication skills

Preferred Qualifications

• Experience in personal injury, legal services, or other professional services environments

Benefits

• Medical and dental insurance
• 401(k) with employer match (after one year)
• 10 days of PTO in the first year
• Paid holidays and additional sick leave

About the Company

We are a growing plaintiff-side law firm focused on delivering exceptional service and strong advocacy for individuals navigating difficult circumstances.