Bilingual Quality Analyst Contact Center

Responsibilities

• Monitor contact-center performance and work with supervisors to implement improvement plans
• Prepare quality reports by collecting, analyzing, and summarizing information and trends
• Maintain all records of QA activities, including QA-identified issues
• Collaborate with Training and Compliance departments to direct QA issues for resolution
• Participate in periodic calibrations and quarterly center evaluation programs
• Ensure familiarity with all aspects of contact center quality, including professionalism and ethical standards

Requirements

• High School Diploma (Bachelor's degree in Business or related field preferred)
• Experience in a QA Analyst role or similar position
• Proven experience implementing process/quality improvement tools and techniques
• Strong knowledge of QA methodologies, tools, and processes
• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel

Benefits

• Todas las prestaciones de ley
• Cafeteria
• Pago semanal
• Capacitacion pagada

About the Company

DATAMARK, Inc. is a prominent provider of business process outsourcing solutions committed to ensuring services meet the highest standards of quality.