Bilingual Patient Financial Advocate

Responsibilities

• Screen patients on-site at medical facilities (bedside or in the ER) for eligibility for state, county, and federal assistance programs.
• Identify self-pay patients by reviewing hospital census or utilizing established referral methods.
• Assist patients with the enrollment application process for appropriate assistance agencies.
• Introduce patients to Firstsource services and provide regular updates on their application progress.
• Document all screening results and patient information in onsite tracking tools and hospital computer systems.
• Conduct patient home visits as required to screen for program eligibility.
• Maintain positive working relationships with hospital staff and adhere to strict patient confidentiality.

Requirements

• High School Diploma or equivalent.
• Bilingual proficiency.
• Basic computer skills.
• Up-to-date immunizations (required due to the healthcare setting).

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or government eligibility.
• Previous experience in a customer service role.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource Solutions USA, LLC is a leading provider of transformational outsourcing solutions and services across the healthcare industry. We support patients and families through complex eligibility and payment processes, helping them navigate financial responsibilities so they can focus on their health.