Bilingual Patient Financial Advocate

Responsibilities

• Screen patients on-site at medical facilities (bedside or ER) to identify eligibility for State, County, and Federal assistance programs
• Review hospital census to identify self-pay patients and initiate the application process
• Assist patients with enrollment applications and introduce them to available services
• Document all screening results in the onsite tracking tool and hospital computer systems
• Conduct face-to-face screenings or follow up via telephone when necessary
• Perform outside field work, including patient home visits, to determine program eligibility
• Maintain positive working relationships with hospital staff and ensure strict confidentiality of patient information

Requirements

• High School Diploma or equivalent
• Must be bilingual in English and Spanish
• Basic computer skills
• Ability to walk, sit, and stand for extended periods of time

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility assistance
• Previous experience in a healthcare or hospital setting
• Strong customer service background

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K retirement plan
• Paid Time Off (PTO)

About the Company

Firstsource provides specialized services to healthcare facilities, helping patients navigate financial assistance and enrollment processes to ensure access to necessary care.