Bilingual Multi-Location Customer Service Specialist (Spanish)

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves, set up displays, and maintain presentable assigned areas
• Load/unload delivery trucks and assist in making deliveries as needed
• Comply with inventory control procedures and maintain store equipment

Requirements

• Bilingual fluency in Spanish and English (reading, writing, and communicating)
• At least 18 years of age
• Valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Legal authorization to work in the US without sponsorship
• Willingness to work multiple locations within a specified radius and scheduled hours including evenings and weekends

Preferred Qualifications

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Previous experience selling paint or paint-related products
• Experience operating tinting and mixing equipment

Benefits

• Paid holidays (0-9 per year)
• Accrued paid sick leave (rates vary by location)
• Paid Military leave
• Paid Bereavement Leave
• Paid vacation eligibility after the first year of hire
• Access to health benefits including prescription savings and virtual physician visits for eligible employees

About the Company

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our people through opportunities to learn, develop new skills, and grow within an inclusive team environment.