Bilingual Multi-Location Customer Service Specialist

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves, set up displays, and maintain presentable assigned areas
• Load/unload delivery trucks and assist in making deliveries as needed
• Comply with inventory control procedures and maintain store equipment

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the US without sponsorship
• Must be fluent in both English and Spanish (read, write, and communicate)
• Must have a valid, unrestricted Driver’s License
• Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work scheduled hours, including evenings and weekends

Preferred Qualifications

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Previous experience selling paint or paint-related products
• Previous experience operating tinting and mixing equipment

About the Company

Sherwin-Williams aims to inspire and improve the world by coloring and protecting what matters. We provide innovative paints, coatings, and solutions that make the world brighter and stronger. We invest in our people by offering opportunities for career growth, inclusive team environments, and comprehensive rewards and benefits.