Posted 8 hours ago
Bilingual IT Support Analyst - Tier 1
EMCO CorporationBilingual IT Support Analyst - Tier 1
Requirements
Degree or diploma in CS or IT, 2 years IT service desk experience, Experience with Windows, iOS, and Android, Knowledge of Microsoft 365 and Azure AD, Bilingual in French and English
Skills
Active DirectoryMicrosoft 365Windows
About the role
Responsibilities
- Provide first line technical support to teammates across 300+ locations and the National Support Centre
- Perform remote provisioning of hardware and software
- Troubleshoot and isolate hardware, software, and network issues
- Support established incident management procedures through the incident lifecycle
- Proactively identify improvements and efficiencies for end-user experience
Requirements
- Post-secondary degree or diploma in computer science or information technology
- Two years of experience in a customer-facing IT service desk role
- Two years of experience supporting end-user hardware, software, applications, and networking
- Two years of experience supporting end-user mobile phones
- Proficiency in Windows, iOS, and Android operating systems
- Experience with Microsoft 365 Administrator, Azure Active Directory, Exchange Online, and Endpoint Manager
- Knowledge of Microsoft Outlook, Office Suite, Terminal Services (RDP), and Active Directory
- Bilingualism in French and English is required
About the Company
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.
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Get started — it's freeBilingual IT Support Analyst - Tier 1
EMCO Corporation · London
