Bilingual Intake Coordinator

Responsibilities

• Manage the intake process for incoming clients, including referral review, documentation collection, and eligibility verification
• Process large volumes of referrals with high accuracy and timeliness
• Maintain professional and supportive communication with families, caregivers, and referring providers
• Ensure all regulatory, clinical, and operational documentation requirements are met
• Track client onboarding status and follow-ups across multiple platforms
• Support families in navigating paperwork, insurance requirements, and pre-service tasks
• Maintain exceptional data quality across CRM and intake systems
• Partner with Inbound Engagement, Central Scheduling, and Clinical teams to facilitate smooth onboarding flows

Requirements

• 3+ years of experience in healthcare, behavioral health, developmental services, or care coordination
• Experience working within large, multi-site systems or complex operational environments
• Proven success managing high caseloads and competing priorities
• Strong understanding of healthcare intake processes and insurance workflows
• Excellent verbal and written communication skills
• High proficiency with CRM platforms and workflow management tools
• Strong organizational skills and attention to detail
• Bilingual proficiency in English and Spanish

Preferred Qualifications

• Experience supporting autistic individuals or families in therapeutic settings
• Knowledge of payer requirements, authorizations, and eligibility processes
• Experience working in a growing or evolving organization

About the Company

Positive Development is the leading provider of developmental autistic services, committed to expanding access to high-quality, evidence-based care.