Bilingual Inbound Client Engagement Specialist

Responsibilities

• Manage the inbound inquiry queue across phone, email, web forms, and referral channels
• Conduct prompt outbound outreach to qualify inquiries and guide families into the intake process
• Convert qualified leads into active intakes by articulating service value and setting expectations
• Monitor inbound queue health and follow-up cadence to minimize lead leakage
• Collect and validate preliminary information including demographics, referral sources, and insurance basics
• Provide structured handoffs to Intake Coordinators with clear documentation
• Maintain high data accuracy across CRM and electronic health records (EHRs)
• Track outreach attempts, contact outcomes, and conversion status

Requirements

• 3+ years of experience in healthcare, behavioral health, developmental services, or care coordination
• Experience managing high-volume inbound queues and rapid turnaround expectations
• Strong understanding of healthcare intake processes, documentation, and insurance workflows
• Proficiency with CRM systems and workflow management tools
• Excellent verbal and written communication skills with empathy and professionalism
• Must be located in Central or Mountain time zones
• Bilingual fluency in English and Spanish

Preferred Qualifications

• Experience supporting autistic individuals or families in therapeutic settings
• Knowledge of payer requirements, authorizations, and eligibility processes
• Experience working in a growing or evolving organization

About the Company

Positive Development is the leading provider of developmental autistic services, committed to expanding access to high-quality, evidence-based care.