Bilingual Customer Service Specialist

Responsibilities

• Provide an outstanding customer experience across email, phone, chat, and SMS
• Handle escalated and complex inquiries with empathy and professionalism
• Promote customer loyalty and retention by reinforcing the value of StockX
• Drive customer engagement by educating users on features, policies, and programs
• Detect and act on potential fraudulent activity to protect the marketplace
• Support top-tier users through premium service programs
• Share customer insights to inform improvements in operations and products

Requirements

• High school diploma or equivalent
• Fluency in both Chinese and English (written and verbal)
• 2–3 years of experience in Customer Service, Sales Support, or E-commerce
• 1–2 years of experience in a Contact Center environment
• Proven ability to drive customer retention and satisfaction
• Strong communication, empathy, and active listening skills
• Ability to work varying shifts to meet business demands

About the Company

StockX is a technology leader focused on the online market for sneakers, apparel, accessories, electronics, and collectibles. Its platform connects global buyers and sellers using dynamic pricing mechanics and real-time market data.