Bilingual Customer Service Specialist

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves, set up displays, and maintain presentable assigned areas
• Load/unload delivery trucks and assist in making deliveries as needed
• Comply with inventory control procedures and maintain store equipment

Requirements

• Must be at least 18 years of age
• Must be able to read, write, comprehend, and communicate in both English and Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends
• Must be legally authorized to work in the country of employment

Preferred Qualifications

• High School diploma or GED
• At least one year of experience in a delivery, retail, or customer service position
• Previous experience selling paint or paint-related products
• Previous experience operating tinting and mixing equipment

About the Company

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our people through rewards, benefits, career development opportunities, and a commitment to an inclusive team environment.