Bilingual Customer Service Specialist

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries as needed
• Comply with inventory control procedures

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the US
• Must be able to communicate in English and Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work scheduled hours including evenings and weekends

Preferred Qualifications

• High School diploma or GED
• One year of experience in delivery, retail, or customer service
• Previous experience selling paint or paint-related products
• Experience operating tinting and mixing equipment

About the Company

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.